Privacy Policy

Health Insurance Portability and Accountability Act (HIPAA)

HIPAA requires that health plans and health care providers protect the privacy of an individual's health information and provide for its security.

Notice of Privacy Practices

HIPAA requires that health plans and health care providers give Notices of Privacy Practices to the people they serve. The Notices of Privacy Practices tell beneficiaries and patients about their privacy rights and about how the Vermont Agency of Human Services may use or share their health information.

Health Information Complaints

Beneficiaries and patients can a file a Health Information Privacy Complaint if they believe that their rights have been violated.

Agency of Human Services Contacts

Department of Vermont Health Access

280 State Drive
Waterbury, Vermont 05671-1010
Phone: 802-879-5900
Fax: 802-241-0260

Department Contact List for customer service, program telephone and fax numbers, and staff email

Hours of Operation: Monday-Friday (Excluding Holidays) 7:45am - 4:30pm

Public Record Requests
Kelly Provost
DVHA Public Records Officer
Visit the Agency of Administration site for the Public Records Database