Bill of Rights

As a member of a Vermont health care program, a beneficiary has the right to:

  • Be treated with respect and courtesy
  • Be treated with thoughtfulness for his or her dignity and privacy
  • Choose and change providers
  • Get facts about program services and providers
  • Get complete, current information about his or her health in understandable terms
  • Be involved in decisions about his or her health care, including having questions answered and having the right to refuse treatment
  • Ask for and get a copy of his or her medical records and ask for changes to be made to them when he or she believes the information in them is wrong
  • Get a second opinion from a qualified provider who is enrolled in Vermont Medicaid
  • Complain about the program or his or her health care
  • Be free from any form of restraint or isolation used as a means of bullying, discipline, convenience, or retaliation
  • Ask for an appeal if services are denied that he or she thinks are needed

Department of Vermont Health Access

280 State Drive
Waterbury, Vermont 05671-1010
Phone: 802-879-5900
Fax: 802-241-0260

Department Contact List for customer service, program telephone and fax numbers, and staff email

Hours of Operation: Monday-Friday (Excluding Holidays) 7:45am - 4:30pm

Public Record Requests
Kelly Provost
DVHA Public Records Officer
Visit the Agency of Administration site for theĀ Public Records Database