As a member of a Vermont health care program, a beneficiary has the right to:
- Be treated with respect and courtesy
- Be treated with thoughtfulness for his or her dignity and privacy
- Choose and change providers
- Get facts about program services and providers
- Get complete, current information about his or her health in understandable terms
- Be involved in decisions about his or her health care, including having questions answered and having the right to refuse treatment
- Ask for and get a copy of his or her medical records and ask for changes to be made to them when he or she believes the information in them is wrong
- Get a second opinion from a qualified provider who is enrolled in Vermont Medicaid
- Complain about the program or his or her health care
- Be free from any form of restraint or isolation used as a means of bullying, discipline, convenience, or retaliation
- Ask for an appeal if services are denied that he or she thinks are needed