Quality Assurance & Performance Improvement Program

Vermont Medicaid cares about the quality of the services that our members receive. Our Quality Assurance and Performance Improvement Program measures health outcomes for members, satisfaction levels, quality of services provided, and cost efficiency. When data suggests things could be better, we work with our partners to improve them.

Please click on any of the topics below to learn more about Medicaid’s big picture approach to Quality.

Please call the Quality Unit at (802) 879-5900 if you have a question.

Department of Vermont Health Access

280 State Drive
Waterbury, Vermont 05671-1010
Phone: 802-879-5900
Fax: 802-241-0260

Department Contact List for customer service, program telephone and fax numbers, and staff email

Hours of Operation: Monday-Friday (Excluding Holidays) 7:45am - 4:30pm

Public Record Requests
Kelly Provost
DVHA Public Records Officer
Visit the Agency of Administration site for the Public Records Database