Department of Vermont Health Access Contact Information

Please send all Mail (Other than VHC Payments) to:

Department of Vermont Health Access
ATTN: (Name/Unit)
NOB 1 South
280 State Drive
Waterbury, VT 05671-1010


Vermont Health Connect
P.O. BOX 2060
Omaha, NE 68103-2060

To contact us by phone:

Use the phone numbers below to help answer and/or resolve issues that might arise.

For questions regarding new or existing health insurance coverage: 1-800-250-8427

For transportation services: 802-241-9300

For pharmacy: or 802-879-5900, option 3

For clinical, prior authorizations: 802-879-5903

For questions regarding provider billing, claim status, or covered services: 1-800-925-1706

For COVID-19 related issues for member and provider services: 802-879-5900, option 6

For all other calls: 802-879-5900, option 9


Click here to search for an individual in the State of Vermont Online Directory



Report Contact Updates

Department of Vermont Health Access

280 State Drive
Waterbury, Vermont 05671-1010
Phone: 802-879-5900
Fax: 802-241-0260

Department Contact List for customer service, program telephone and fax numbers, and staff email

Hours of Operation: Monday-Friday (Excluding Holidays) 7:45am - 4:30pm

Public Record Requests
Kelly Provost
DVHA Public Records Officer
Visit the Agency of Administration site for the Public Records Database

Report Medicaid Fraud, Waste, and Abuse