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Department of Vermont Health Access Contact Information

Please send all Mail (Other than VHC Payments) to:

Department of Vermont Health Access
ATTN: (Name/Unit)
NOB 1 South
280 State Drive
Waterbury, VT 05671-1010

All VHC premium payments (Medicaid for Children and Adults or Dr. Dynasaur) should be mailed to:

Vermont Health Connect
P.O. BOX 2060
Omaha, NE 68103-2060

All premium payments for health and dental plans should go directly to the insurance company. For details call:

  • Blue Cross and Blue Shield of Vermont: 888-320-9798
  • MVP Health Care®: 800-348-8515
  • Northeast Delta Dental: 888-899-3734

To contact us by phone:

Use the phone numbers below to help answer and/or resolve issues that might arise. Please note state office hours are 7:45 AM to 4:30 PM. For a listing of State holidays in which our offices are closed, please visit the Department of Human Resources State Holiday Schedule webpage. 

  • For questions regarding new or existing health insurance coverage: 1-800-250-8427
  • For transportation services: 802-241-9300
  • For pharmacy: AHS.DVHAPH@vermont.gov or 802-879-5900, option 3
  • For clinical, prior authorizations: 802-879-5903
  • For questions regarding provider billing, claim status, or covered services: 1-800-925-1706
  • For COVID-19 related issues for member and provider services: 802-879-5900, option 6
  • For all other calls: 802-879-5900, option 9 

Click here to search for an individual in the State of Vermont Online Directory

 

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