Members

If you disagree with a decision then you can file an internal Appeal:

  • You may ask the Department who made the decision to review that decision.
  • It must be within 60 calendars days from the decision.
  • If you have been told your benefits or services are going to end or be reduced, you must ask that they continue during your appeal.
  • If you get benefits or services during your appeal and the appeal is not decided in your favor, you may have to pay for them.

Contact: 

  • You can call the Vermont Health Connect, Green Mountain Care Customer Support Center at 1-800-250-8427 (TDD/TTY) 1-888-834-7898.

  • You can email AHS.DVHAHealthCareAppealsTeam@vermont.gov

  • You can mail a letter to: 

​Human Services Board
14-16 Baldwin Street, 2nd floor
​Montpelier, VT 05633-4301 

  • You can submit the Member Appeal Form - coming soon!

You asked for an internal Appeal: 

Click here for what you need to know about internal appeals.

If you want to file a Grievance:

  • You may file a greivance if you have a complaint about something other than an action. 
  • If you can't work out your differences with a provider, you may file a greivance.
  • The Department will send you a letter within 90 days about how they can address the issue.

Contact:

  • You can call the Vermont Health Connect, Green Mountain Care Customer Support Center at 1-800-250-8427 (TDD/TTY) 1-888-834-7898.

  • You can email AHS.DVHAHealthCareAppealsTeam@vermont.gov

  • You can mail a letter to:

Human Services Board
14-16 Baldwin Street, 2nd floor
​Montpelier, VT 05633-4301 

  • You can submit the Member Greivance Form - coming soon!

 

 

Department of Vermont Health Access

280 State Drive
Waterbury, Vermont 05671-1010
Phone: 802-879-5900
Fax: 802-241-0260

Department Contact List for customer service, program telephone and fax numbers, and staff email

Hours of Operation: Monday-Friday (Excluding Holidays) 7:45am - 4:30pm

Public Record Requests
Kelly Provost
DVHA Public Records Officer
AHS.DVHALegal@Vermont.gov
Visit the Agency of Administration site for the Public Records Database