What is Electronic Visit Verification?

EVV is a telephone and computer-based system that records specific information about the services provided to Medicaid members who get personal care services. In accordance with the Cures Act, the Vermont Medicaid EVV system will collect the following information:

Icons displaying the person receiving the service,  the person providing the service,  the date of the service,  the time the service starts and ends,  the location of the service,  the type of service.


To use EVV, caregivers will use a smartphone app to record the time they arrive and leave the home and the type of care that was provided.  The smartphone app can be used without a cell or Wi-Fi signal and if a smartphone is not available, a landline telephone can also be used to call and record the visit at any time. 

The EVV smartphone app is free from the Apple App Store or Google Play.  Using EVV takes less than a minute and uses the same amount of data as most text messages.  EVV is safe and only captures information at the start and end of a visit. 

Visit start and end time data from EVV is automatically transferred to the E-Timesheet portal which will save care providers and members time when completing payroll timesheets. 

Person holding a smart phone with arrival and departure time showing



Department of Vermont Health Access

280 State Drive
Waterbury, Vermont 05671-1010
Phone: 802-879-5900
Fax: 802-241-0260

Department Contact List for customer service, program telephone and fax numbers, and staff email

Hours of Operation: Monday-Friday (Excluding Holidays) 7:45am - 4:30pm

Public Record Requests
Kelly Provost
DVHA Public Records Officer
Visit the Agency of Administration site for the Public Records Database

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