HEDIS Hybrid Measure Medical Record Review (MRR)

Performance measures are indicators or metrics that are used to gauge program performance.  They provide information needed to measure the extent to which VT Medicaid is achieving its intended results/outcomes.  

The Healthcare Effectiveness Data and Information Set (HEDIS) is a tool used by more than 90 percent of America’s health plans to measure performance on important dimensions of care and service.  Altogether, HEDIS consists of 90+ measures across 16 domains of care.  

VT Medicaid runs the full set of HEDIS administrative measures, and in 2021 is producing 4 hybrid measures.  Hybrid measures combine administrative claims data with data abstracted from member records during a medical record review.  The 4 hybrid measures are:

  • Controlling High Blood Pressure (CBP)
  • Comprehensive Diabetes Care (CDC)
  • Prenatal & Postpartum Care (PPC)
  • Weight Assessment and Counseling for Nutrition and Physical Activity for Children/Adolescents (WCC)

The VT Medicaid program reports many of the HEDIS measure results to our internal and external partners and stakeholders. Some of these measures are part of measure sets that we are required to report to Vermont’s Agency of Human Services (AHS) and the Centers for Medicaid & Medicare Services (CMS). For more information, see the links and other information below.

Important Notice

Cotiviti is the medical record retrieval contractor for VT Medicaid and will contact providers and request medical records to support the Medical Record Review (MRR).  Please note that providers are required to participate (at no cost) as stated in your signed Provider Enrollment Agreement: Article VI. Audit Inspection.  The Department of Vermont Health Access (DVHA) may enforce a 10% withholding of all VT Medicaid payments for all providers that do not submit the required medical records within ten (10) business days (at no cost).

Please pay close attention to the HEDIS Measure Requirements and Date of Service on both the Member Request and/or the Member List Request forms and only submit the type of record requested within the stated timeframe.

On April 21, 2021 at 11AM, DVHA and Gainwell Technologies will be holding a webinar to give an overview on the MMR record retrieval process. The webinar will review the medical record review request, including the type of documentation being requested and the timeframes around the request and will provide information about who should expect to receive these request letters. If you would like to join this webinar, please send an email to vtproviderreps@dxc.com, including your name, phone number and email address, by April 12th, 2021. If you would like more information on the details of this webinar, please contact your Provider Relations Representative directly.

2021 MRR record request retrieval letter and forms:


Centers for Medicare & Medicaid Services (CMS) Reporting Requirements:

The Centers for Medicare & Medicaid Services (CMS) published an Initial Adult Core Set of Measures via Federal Register Notice in 2012 signifying an important step toward better understanding, at both the State and national level, the quality of health care delivered to Medicaid covered adults. This measure set is now updated annually by CMS.  DVHA reported to CMS on 29 of these 32 (90.6%) measures in December 2020, for the 2019 measurement period.

The Children's Health Care Quality Measures for Medicaid and CHIP originated from the Children's Health Insurance Program Reauthorization Act (CHIPRA) of 2009.  Ultimately, the goals of this core measure set are to provide a national estimate of the quality of health care for children; facilitate comparative analyses across various dimensions of pediatric health care quality; and help identify racial, ethnic, and socioeconomic disparities.  DVHA reported to CMS on 21 of the 23 (91.3%) Children’s Core Measures in December 2020, for the 2019 measurement period.

A sub-set of the Adult Core Set consisting of the behavioral health measures and the Child Core Set will be mandatory for states to report to CMS starting in the year 2024. DVHA is currently reviewing all available resources particularly for hybrid measure reporting to create a longer term strategic reporting plan.

Department of Vermont Health Access

280 State Drive
Waterbury, Vermont 05671-1010
Phone: 802-879-5900
Fax: 802-241-0260

Department Contact List for customer service, program telephone and fax numbers, and staff email

Hours of Operation: Monday-Friday (Excluding Holidays) 7:45am - 4:30pm

Public Record Requests
Kelly Provost
DVHA Public Records Officer
Visit the Agency of Administration site for the Public Records Database