Non-Emergency Medical Transportation

Non-Emergency Medical Transportation (NEMT): Medicaid provides transportation to appointments for covered services to members who don't have access to their own transportation.


Non-Emergency Medical Transportation (NEMT) Manual   (Last updated on 01/01/2019)


As of 7/1/17 all calls should be directed to Vermont Public Transportation Association (VPTA): Toll free 1-833-387-7200.


Transportation Needs Assessment Tool (01/02/2020) This is a tool that should be utilized by providers to help determine what forms, listed below, are necessary for providing a member with transportation. This tool should not be used in lieu of the actual forms. One of the below forms should be submitted if determined necessary by this tool.


Department of Vermont Health Access

280 State Drive
Waterbury, Vermont 05671-1010
Phone: 802-879-5900
Fax: 802-241-0260

Department Contact List for customer service, program telephone and fax numbers, and staff email

Hours of Operation: Monday-Friday (Excluding Holidays) 7:45am - 4:30pm

Public Record Requests
Kelly Provost
DVHA Public Records Officer
Visit the Agency of Administration site for the Public Records Database

Report Medicaid Fraud, Waste, and Abuse