Quality Management Activities
The Department of Vermont Health Access (DVHA) is a large department that includes many divisions and programs. The DVHA tries to coordinate all of our quality management activities.
|Quality Assurance / Quality Improvement (QA/QI)|
All DVHA employees play an important part in quality assurance & improvement, as outlined in the Vermont Medicaid Quality Management Plan.
However, much of the formal quality management work is done through 3 committees:
|Clinical Practice Guidelines (CPGs)|
Practice guidelines help doctors and patients to make decisions about health care for certain conditions.
Guidelines improve quality of care by:
|Results Based Accountability (RBA)|
RBA is a tool that can be used at two levels. RBA can be used to look at big picture outcomes at a population level.
RBA can also be used to look at small picture outcomes of program performance.
|Agency Improvement Model (AIM)|
AIM is a simple tool used for process improvement. Staff reviews a process, then recommends and makes a change.
Staff uses data to show if the change was an improvement or not.
(Links coming soon)